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siliconangle.com > 09/09/2026 > contact-center-automation-summit-contactcentersummit

Contact center automation faces its ROI test

4+ day, 17+ hour ago   (624+ words) UPDATED 18:22 EDT / SEPTEMBER 09 2026 Contact center automation now has to produce results that businesses can measure. Enterprises are moving past broad claims about AI and asking how deployments affect operating costs, employee performance and service quality. TheCUBE Research frames the Sept....